Rastergraf products are warranted to be free from defects in material or manufacture for a period of 12 months from date of shipment from the factory. Rastergraf's obligation under this warranty is limited to replacing or repairing (at its option) any board which is returned to the factory within this warranty period and is found by Rastergraf to be defective in proper usage. This warranty does not apply to modules which have been subjected to mechanical abuse, electrical abuse, overheating, modification or other improper usage.
This warranty is made in lieu of all other warranties expressed or implied. All warranty repair work will be done at the Rastergraf factory. If you have technical questions regarding any Rastergraf hardware, please send e-mail to firstname.lastname@example.org.
Rastergraf products require no regular service, but if used in a particularly dirty environment, periodic cleaning with dry compressed air is recommended.
Because of the heat generated by normal operation of the graphics board and other boards in the system, forced crossflow ventilation is required. If forced ventilation is not used, IC temperatures can rise to 60 degrees C or higher. Such high temperature operation causes IC failures and reduced Mean Time Between Failures (MTBF). With proper forced air cooling, IC temperatures will be less than 35 degrees C.
Before returning a module the customer must first request a Return Material Authorization (RMA) number from the factory. The RMA number can be acquired by calling the Rastergraf at (510) 849-4801 or by email at email@example.com. The RMA number must be enclosed with the module when it is packed for shipment.
A detailed written description of the trouble should also be included, including any relevant code and screen photos. A full description of the working environment would also be helpful, including the make and model of the host computer, the operating system release, and information on any third-party software which may have a bearing on the problem. Failure to include enough information to troubleshoot the problem may result in delays in performing the repairs, or the return to you of a still-faulty board.
Customer should prepay shipping charges to the factory. Repair work is normally done within ten working days from receipt of module.
Out of Warranty Service
Factory service is available for modules which are out of warranty or which have sustained damage making them ineligible for warranty repair. A flat fee will be charged for normal repairs and must be covered by a valid purchase order. If extensive repairs are required, Rastergraf will request authorization for an estimated time and materials charge. If the board can not be repaired and a replacement is required, a purchase order will be requested to authorize the purchase price of a new board. The customer may elect to have un-repairable boards returned to them or retained at the Rastergraf factory as a source of parts.
All repair work will be done at the Rastergraf factory in Redmond, Oregon, USA, unless otherwise designated by Rastergraf.
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